If you contact us within 48 hours of payment, you will receive a full refund.
Request within 48 hours
Full refund provided
Service access revoked upon refund
For annual subscriptions, we offer a 14-day money-back guarantee. After that, partial refunds are available based on usage.
Full refund within 14 days
First 3 months: Partial refund (minus 3 months at monthly rate)
After 3 months: Prorated refund for unused months at monthly rate
Enterprise plans have custom refund terms specified in your contract. Please refer to your agreement or contact your account manager.
Custom terms based on contract
Contact account manager for details
Certain purchases are non-refundable under any circumstances:
Add-on services already delivered
Custom development work
Service fees for integration or setup
How to Request a Refund
Step 1
Contact our support team with your refund request, including your account email and reason for requesting a refund.
Step 2
Our team will review your request against our refund policy to determine eligibility.
Step 3
If approved, refunds are processed within 5-10 business days to your original payment method.
Step 4
you will receive an email confirmation once your refund has been processed.
Refunds are returned to the original payment method only.
Processing times may vary depending on your payment provider.
For partial refunds on annual plans, we calculate the used portion at our standard monthly rate, not the discounted annual rate.
Your service access will be revoked once a full refund is processed.
Our support team is happy to help with any specific questions about our refund policy.
